Privacy Policy
SurchSquad.com, LLC ("SurchSquad") knows that you care about how your personal information is used and shared, and we take your privacy seriously. Please read the following to learn more about our privacy policy. By using SurchSquad services (the "Services") and visiting the SurchSquad website located at
http://www.surchsquad.com (the "Site"), you are accepting the practices outlined in this Privacy Policy.
What Does This Privacy Policy Cover?
This Privacy Policy covers SurchSquad's treatment of personal information that SurchSquad gathers when you are on the Site and when you use SurchSquad's Services. This policy also covers SurchSquad's treatment of any personal information that SurchSquad's business partners share with SurchSquad.
This policy does not apply to the practices of third parties that SurchSquad does not own or control, or to individuals that SurchSquad does not employ or manage.
What Personal Information About Customers Does SurchSquad Collect?
Our primary goal in collecting personal information is to provide you with a friendly, customized, and efficient experience. We collect the following types of information from our users:
Information You Provide to Us
We receive and store any information you enter on the Site or provide to us in any other way. You may submit your personal information in a number of ways, depending on the SurchSquad Services you are using and your choices while using the Services. You can choose not to provide us with certain information, but then you may not be able to take advantage of many of our Services and our Site's features. The personal information you provide is used for such purposes as responding to your requests for certain services, customizing the content and advertising you see, and communicating with you about specials, new products and services. In order for you to use certain features of our Site and Services, you are not required to provide personal information; however, you must do so to take advantage of certain features of the Site and Services. For example, if you choose to run an advertising campaign through SurchSquad, you must provide your name, e-mail address, physical address, and telephone number, and you may be required to provide credit card information or other information necessary for us to complete transactions or provide services to you. You may submit credit card information over the phone when you sign up for SurchSquad Services. We process payments through Paypal, Inc. Paypal does not retain, share, store or use personally identifiable information for any purpose other than billing for our Services.
Automatic Information
We receive and store certain types of information whenever you interact with us. When you use our Site, SurchSquad automatically receives and records certain "traffic data" on our server logs from your browser including your IP address, SurchSquad cookie information, and the page you requested. SurchSquad uses this traffic data to help diagnose problems with its server, analyze trends and administer the Site.
Generally, our service automatically collects usage information, such as the numbers and frequency of visitors to our Site and its components, similar to TV ratings that indicate how many people watched a particular show. This data is only used in the aggregate. This type of collective data enables us to figure out how often customers use parts of the Site and the Services, so we can make the Site and Services appealing to as many users as possible. In addition, we may provide statistical information, not information about you personally, to our partners about how our users, collectively, use our Site and Services. We share this type of statistical data so that our partners also understand how often people use their areas and our Site and Services, so that they, too, may provide you with an optimal web experience.
E-mail Communications
We may receive a confirmation when you open an e-mail from SurchSquad if your computer supports this type of program, in order to help us make e-mails more interesting and helpful. We also send out e-mails with news or promotions. If you do not want to receive e-mail from us, please contact us at emailingunsubscribe@surchsquad.com.
Information From Other Sources
For purposes such as improving personalization of our Services, we may receive information about you from other sources and add it to our account information. Like the information you provide to us, we do not share this information with anyone except authorized third parties in connection with providing you with our Services.
What about Cookies?
Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser and tell us how and when pages in our Site are visited and by how many people. SurchSquad cookies do not collect personal information, and we do not combine information collected through cookies with other personal information to tell us who you are.
The "help" portion of the toolbar on the majority of browsers will direct you on how to prevent your browser from accepting new cookies, how to command the browser to tell you when you receive a new cookie, or how to fully disable cookies. We strongly recommend that you leave the cookies activated, however, because cookies enable you to take advantage of some of SurchSquad's most attractive features.
Some of our business partners may use cookies on our Site (for example, advertisers). However, we have no access to or control over these cookies.
Will SurchSquad Share Any of the Information it Receives?
Information about our users is an integral part of our business. We neither rent nor sell your personal information to anyone. We share your personal information only as described below.
Affiliated Business We Do Not Control
In certain situations, SurchSquad may provide Services, or sell products jointly with affiliated businesses, including on the Site. We will share customer information that is related to such transactions with that affiliated business. We require our affiliates to provide the same level of privacy protection that we do and they do not have the right to share or use personal information for any purpose other than for an authorized transaction.
Agents
We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or Services to you. Examples include analyzing data, providing marketing assistance, and providing customer service. Our agents subscribe to the same level of privacy protection as we do. Unless we tell you differently, SurchSquad's agents do not have any right to use the personal information we share with them beyond what is necessary to assist us.
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Promotional Offers
We may send offers to certain customers on behalf of other businesses. However, when we do so, we do not give the other business your name and address. If you do not wish to receive these offers, please contact us at emailingunsubscribe@surchsquad.com.
Business Transfers
In some cases, we may choose to buy or sell assets. In these types of transactions, customer information is typically one of the business assets that is transferred. Moreover, if SurchSquad, or substantially all of its assets, were acquired, customer information would be one of the assets that is transferred.
Protection of SurchSquad and Others
We may release personal information when we believe in good faith that release is necessary to comply with the law; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of SurchSquad, our employees, our users, or others. SurchSquad may disclose personal information to parties as SurchSquad in its sole discretion believes necessary or appropriate in connection with an investigation of fraud, intellectual property infringement, piracy, or other unlawful activity. In such events, SurchSquad may disclose name, street address, city, state, zip code, country, phone number, and e-mail address.
With Your Consent
Except as set forth above, you will be notified when your personal information may be shared with third parties.
Is Information About Me Secure?
Your SurchSquad account information is protected by a password for your privacy and security. You need to work to protect against unauthorized access to your password and to your computer by signing off once you have finished using a shared computer.
We use industry-standard Secure Socket Layer (SSL) software to protect the security of your personal information during transmission, which encrypts sensitive information you input to SurchSquad, such as credit card numbers.
Only employees who need personal information to perform a specific job (for example, a customer service representative) are granted access to it. All of our employees are kept up to date on our privacy and security practices.
What Information Can I Access?
SurchSquad allows you to access the following information about you for the singular purpose of viewing, and in certain situations, updating that information.
You are able to add or update certain information. When you update information, however, we often maintain a copy of the unrevised information in our records.
You may request updating or deletion of your SurchSquad account by sending an e-mail to cs@surchsquad.com. Please note that some information may remain in our records after deletion of your account.
If you do not wish to receive e-mail or other mail from us, please e-mail us at emailingunsubscribe@surchsquad.com. Please note that if you do not want to receive legal notices from us, such as this Privacy Policy, those legal notices will still govern your use of the Site and the Services, and you are responsible for reviewing such legal notices for changes.
As explained earlier, the "help" portion of the toolbar on the majority of browsers will direct you on how to prevent your browser from accepting new cookies, how to command the browser to tell you when you receive a new cookie, or how to fully disable cookies. Please note, however, that if do not allow cookies, you will not be able to take advantage of some of our features.
As stated previously, you can always opt not to disclose information, even though it may be needed to take advantage of certain SurchSquad features.
Can Children Use SurchSquad's Services?
SurchSquad is not intended for children. If you are under 18, you may use the Site and Services only with involvement of a parent or guardian.
Conditions of Use
If you decide to visit the Site or use our Services, your visit and any possible dispute over privacy is subject to this Privacy Policy, our Terms and Conditions, and if applicable our Customer Agreement, including limitations on damages, arbitration of disputes, and application of New York state law.
Third Party Sites
The Site may permit you to link to other websites on the Internet, and other websites may contain links to the Site. These other websites are not under SurchSquad's control. The privacy and security practices of websites linked to or from the Site are not covered by this Privacy Policy, and SurchSquad is not responsible for the privacy or security practices or the content of such websites.
Changes to this Privacy Policy
SurchSquad may amend this Privacy Policy. Use of information we collect now is subject to the Privacy Policy in effect at the time such information is used. If we make changes to our privacy policy, we will notify you by posting an announcement on our Site so you are always aware of what information we collect, how we use it, and under what circumstances if any, it is disclosed.
Questions or Concerns
If you have any questions or concerns regarding privacy at SurchSquad, please send us a detailed message to cs@surchsquad.com or to SurchSquad.com, LLC, 211 W. 56th St., Suite 31H, New York, NY 10019. Your privacy is important to us and we will make every effort to resolve your concerns.
Last Updated: June 1, 2009